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Simple Way to Measure Customer Satisfaction

Real time customer feedback data - Integrated by Haapi™ CEM framework provides simple online interfaces to configure and schedule customer satisfaction surveys integrated with your CRM system.

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Haapi Helps to Improve Customer Satisfaction

Haapi provides expert guidance and advanced technology to address Customer Experience Management to provide 360-degree view of your complete customer satisfaction.

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Technology
Customer Feedback and Survey Software

CHI™ Express & Haapi™ makes it easier by IT enabled satisfaction survey that captures customer feedbacks by all digital channels to provides everything you need to measure and improve customer experience.

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Customize Customer Experience Surveys

Haapi™ CX Framework helps to integrate customer satisfaction surveys to improve customer experience reporting of customer responses in real-time.

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Schedule Customer Experience Campaign

CX Campaigns integrated with email and SMS feedback collection - customer experience campaign for increased brand advocacy and customer satisfaction.

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Real-time Dashboards by CX, CSAT & NPS

Real-time customer experience analytics helps to measure CX, CSAT & NPS feedbacks. The CHI™ Express dashboard packed with business intelligence reports based on your customer satisfaction objectives and happiness measures.

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CX Survey Analytics & Dashboards

CHI™ Express helps to configure and customize customer experience survey questions and integrate email templates into your customer satisfaction measurement campaigns. Email and SMS survey feedback template integration into customer satisfaction survey for increased survey response rate and customer experience consistency. Enables you to manage online satisfaction campaigns, view online survey reports with CHI™ Express integrated and real-time dashboards.

Haapi™ CX Framework provides simple online interfaces to configure and schedule customer satisfaction surveys integrated with your CRM system. This allows you to measure customer experience pattern in real-time. Transform your existing CRM solutions with integrated customer experience survey communications and the power of transactional surveys integrated through CRM system. Managing the performance of your CRM system and connect with your customers just got easier by IT enabled satisfaction survey that captures customer feedbacks by all digital channels. The real-time customer experience management solution helps to provide 360-degree view of your complete customer satisfaction.

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CUSTOMIZE CAMPAIGN

You can configure and setup your customized customer experience surveys which you would run on your existing or old customers or prospects.

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CUSTOMIZE QUESTION

You can set unlimited questions for each satisfaction survey campaign and such question will be sent / asked to above customer groups by Email or SMS survey feedback or CATI.

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SURVEY SCHEDULE

You can pre-define and schedule future dates / times for customer experience survey executions and such satisfaction survey can be scheduled for future date/time or for specific period.

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SURVEY FEEDBACK

Satisfaction survey feedback received by SMS, Email feedbacks are analyzed by the customer experience framework and results are reflected in paramour-wise customer satisfaction & NPS reports.

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NPS REPORTING

The solution allows you to review customer satisfaction survey feedback of NPS reporting by custom parameters, by service windows, by for service representatives.

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CSAT REPORTING

Customer Satisfaction feedbacks are often collected by a single or multiple customer experience survey question(s), you can review CX by Reporting Units, by Service Windows, for Service Representatives.

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REAL-TIME MONITORING

You can review customer satisfaction dashboards online, your organization's customer satisfaction improvement can be measured and monitored by online NPS and CSAT dashboards and reports in real-time.

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API INTEGRATION

The customer experience management solution allows you to integrate transactional customer satisfaction surveys with your CRM or POS or ERP system by Haapi API Framework.

Industry Implementations - Customer Satisfaction Survey

CHI™ Express Customer Experience Management dashboards provide real-time CX reporting of summarized results from transactional CX surveys integrated with your CRM or POS or ERP system. These CEM dashboards allow you to measure your customers’ digital or online satisfaction and customer experience pattern in real-time. Long story short, customer experience is truly a differentiator in today’s digital and online marketplace. CHI™ Express dashboards ensure customer experience management implementation with your ERP or CRM system through the powerful API framework, which enables seamless integration of CEM. The transactional surveys provide actionable insights derived through a leadership-driven, collaborative approach to address customer concerns and dissatisfactions in real-time. The Customer Experience Management solution transforms the real-time customer feedbacks through digital mediums like SMS, Email and other multiple social touch-points to build the optimum service delivery framework, by empowering industry leaders in automobile, banking, retail, healthcare, hospitality, education and public utility services and several other industries.

This Customer Satisfaction (CSAT) Survey solution transforms the real-time customer feedbacks through digital mediums like SMS, Email, CATI and other multiple digital touch-points to build the optimum service delivery framework.

Self-service technologies and Customer Experience in Healthcare

Measure business travelers satisfaction and align it to loyalty programs

Customer Experience management strategies in Hospitality

Provide customer satisfaction ranking for comparing Public Utility Services

 

Increase customer experience Dynamics in Retail Industry through CHI™ Express

Measure customer service quality in banking industry through CHI™ Express

CHI™ Express enables to measure and monitor customer happiness in your Business

Satisfied insured turn into advocates, recommending their insurance companies to others

 

Measure student satisfaction dimensions in universities and educational institutions

Measure & enhance customer experience to focus on total system efficiency within it

CX enhancements and measurement for shipping & logistics using CHI™ Express

Capture "voice of customer" through our CEM solution in automobile industry

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