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How to Measure Customer Satisfaction

Real time customer feedback data - Integrated by Haapi CEM framework provides simple online interfaces to configure and schedule customer satisfaction surveys integrated with your CRM system.

Measure Customer Satisfaction
Truly Pay as you Go Online Customer Survey

Pay as you use customer experience management tool to make you pay the amount as per your monthly usage, not more not less. If balance exhaust within a month, then add more by requesting us and you are again ready to process. The additional cost will be added on your monthly invoice. No burden of remembering the SMS / Email usage, You will receive a special usage report which can be scheduled daily / weekly / monthly.

Online Customer Survey
Communicate, interact & transact with customers

Communicate and notify customers with SMS, Email or other channels on each transaction during the online or offline interaction during sales, service or support. CHI Express helps to control and configure customers notification to improve customer satisfaction to consolidate into Customer Experience Management system. Improve customer loyalty and create advocates through valued and customer notification, promotion and feedback analytics based on real-time customer interactions.

Communicate, interact and transact with customers
Engagement Marketing

Send general notification to engage customers. Create custom groups and send categorised promotional notification. Notify special events to customer with customized templates.

Engagement Marketing
Why customer experience management is important

The concept of customer experience management has become a critical differentiator in today’s connected market place with competitive, prominent online global marketplace. Good customer experience management system will strengthen brand management preferences through differentiated experiences and help brand managers to implement market research inputs.

customer experience management
Implement Scheduled CSAT & NPS Surveys

Maximize customer satisfaction, manage resources and optimize processes by implementing a real-time customer feedback management solution. CHI Express provides simple online interfaces to configure and schedule CSAT & NPS surveys integrated with your CRM system. Integration of customer experience management surveys with your CRM or POS or ERP system will allow you to measure customer experience pattern in real-time.

Scheduled CSAT & NPS Surveys
Real-time Dashboards by CX, CSAT & NPS

Real-time customer experience analytics helps to measure CX, CSAT & NPS feedbacks. The CHI Express dashboard packed with business intelligence reports based on your customer satisfaction objectives and happiness measures.

Real-time Dashboards by CX, CSAT & NPS

CX Survey Analytics & Dashboards

CHI Express helps to configure and customize customer experience survey questions and integrate email templates into your customer satisfaction measurement campaigns. Email and SMS survey feedback template integration into customer satisfaction survey for increased survey response rate and customer experience consistency. Enables you to manage online satisfaction campaigns, view online survey reports with CHI Express integrated and real-time dashboards.

Haapi CX Framework provides simple online interfaces to configure and schedule customer satisfaction surveys integrated with your CRM system. This allows you to measure customer experience pattern in real-time. Transform your existing CRM solutions with integrated customer experience survey communications and the power of transactional surveys integrated through CRM system. Managing the performance of your CRM system and connect with your customers just got easier by IT enabled satisfaction survey that captures customer feedbacks by all digital channels. The real-time customer experience management solution helps to provide 360-degree view of your complete customer satisfaction.

CUSTOMIZE CAMPAIGN

CUSTOMIZE CAMPAIGN

You can configure and setup your customized customer experience surveys which you would run on your existing or old customers or prospects.

CUSTOMIZE QUESTION

CUSTOMIZE QUESTION

You can set unlimited questions for each satisfaction survey campaign and such question will be sent / asked to above customer groups by Email or SMS survey feedback or CATI.

SURVEY SCHEDULE

SURVEY SCHEDULE

You can pre-define and schedule future dates / times for customer experience survey executions and such satisfaction survey can be scheduled for future date/time or for specific period.

ENGAGEMENT MARKETING

ENGAGEMENT MARKETING

Send general notification to engage customers. Create custom groups and send categorised promotional notification. Notify special events to customer with customized templates.

NPS REPORTING

NPS REPORTING

The solution allows you to review customer satisfaction survey feedback of NPS reporting by custom parameters, by service windows, by for service representatives.

CSAT REPORTING

CSAT REPORTING

Customer Satisfaction feedbacks are often collected by a single or multiple customer experience survey question(s), you can review CX by Reporting Units, by Service Windows, for Service Representatives.

REAL-TIME MONITORING

REAL-TIME MONITORING

You can review customer satisfaction dashboards online, your organization's customer satisfaction improvement can be measured and monitored by online NPS and CSAT dashboards and reports in real-time.

API INTEGRATION

API INTEGRATION

The customer experience management solution allows you to integrate transactional customer satisfaction surveys with your CRM or POS or ERP system by Haapi API Framework.

Industry Implementations - Customer Satisfaction Survey

CHI Express Customer Experience Management dashboards provide real-time CX reporting of summarized results from transactional CX surveys integrated with your CRM or POS or ERP system. These CEM dashboards allow you to measure your customers’ digital or online satisfaction and customer experience pattern in real-time. Long story short, customer experience is truly a differentiator in today’s digital and online marketplace. CHI Express dashboards ensure customer experience management implementation with your ERP or CRM system through the powerful API framework, which enables seamless integration of CEM. The transactional surveys provide actionable insights derived through a leadership-driven, collaborative approach to address customer concerns and dissatisfactions in real-time. The Customer Experience Management solution transforms the real-time customer feedbacks through digital mediums like SMS, Email and other multiple social touch-points to build the optimum service delivery framework, by empowering industry leaders in automobile, banking, retail, healthcare, hospitality, education and public utility services and several other industries.

This Customer Satisfaction (CSAT) Survey solution transforms the real-time customer feedbacks through digital mediums like SMS, Email, CATI and other multiple digital touch-points to build the optimum service delivery framework.

Self-service technologies and Customer Experience in Healthcare

Measure business travelers satisfaction and align it to loyalty programs

Customer Experience management strategies in Hospitality

Provide customer satisfaction ranking for comparing Public Utility Services

 

Increase customer experience Dynamics in Retail Industry through CHI Express

Measure customer service quality in banking industry through CHI Express

CHI Express enables to measure and monitor customer happiness in your Business

Satisfied insured turn into advocates, recommending their insurance companies to others

 

Measure student satisfaction dimensions in universities and educational institutions

Measure & enhance customer experience to focus on total system efficiency within it

CX enhancements and measurement for shipping & logistics using CHI Express

Capture "voice of customer" through our CEM solution in automobile industry

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